Cancellation & Refund Policy

This policy covers payments for Tradnexa plans (tradnexa.in), a service of Velqora Technologies. Plans are digital services; nothing is shipped. Payments are processed securely by Razorpay.

1. No automatic renewals

Every plan is a one-time payment for one month or one year. We never charge you again automatically, so there is no subscription to cancel. When your paid time ends, your account moves to the free Starter plan and your data stays saved.

2. 7-day refund on your first payment

If you are not happy with your first paid plan, email support@tradnexa.in within 7 days of paying, from the email address of your account. We refund the full amount to the original payment method.

3. Other payments

• Renewals and upgrades are not refundable once the plan has started, except where the law requires it.
• When you upgrade, the unused value of your current plan is already credited against the new plan, so you never pay twice for the same time.
• If you were charged twice, or charged for a payment that failed on our side, we refund the extra amount in full.

4. How long refunds take

We start approved refunds within 2 business days. Razorpay and your bank then usually take 5–7 business days to return the money to your card, UPI or bank account.

5. Contact

Questions about a payment: support@tradnexa.in. Include your account email and the Razorpay payment ID (shown in your profile).